ERMCS 2023

Keynote Address: Unleashing Dynamic Risk Management

This captivating keynote reveals how to navigate uncharted territories, seize opportunities, and overcome challenges. Explore real-world case studies and innovative strategies that empower professionals to proactively identify, evaluate, and respond to risks in real-time. Discover the power of dynamic risk management in securing the future of organisational excellence and optimising operational efficiencies. From harnessing data analytics and predictive modeling to fostering a risk-aware culture, this keynote provides a roadmap for integrating dynamic risk management into the fabric of organisations for sustainable growth. We will explore the emerging risk landscape, where challenges and opportunities intertwine in an intricate dance. From disruptive technologies to geopolitical shifts, we will uncover the forces shaping the risk landscape and unveil the secrets to conquering them. Together, let us unlock the potential of dynamic risk management, navigate the ever-evolving risk landscape, and secure a thriving future for organisations with confidence and foresight.

Risk Management and ESG

The presentation aim to share with the delegates on the how the ERM has evolved with the introduction of ESG risks. These include strategic risks and operational risks in relation to the Healthcare ecosystem.

This will include the incorporation of ESG in the risk management exercise for health care service providers.

How to manage ESG risk in the People sector

Recently, the Charity Council has announced that ESG will be incorporated into the Code of Governance. As a result, ESG awareness within the People sector has been increasing rapidly. However, while many understand what ESG will look like for the People sector, many more may not fully understand the risks of engaging in ESG. What are these risks? How can the People sector manage these risks? What are some tools that People sector organisations can use for ESG risk management? Prof Ang Hak Seng’s presentation will bring clarity on how ESG risk can be managed in the People sector.

Panel Discussion: From ESG to R(esilience)

The general theme of the Panel discussion will seek to address areas such as ESG risks, Strategic Risks and Overall Operational Risks in relation to the Healthcare ecosystem. This will include perspectives in relation to public, private service providers, service intermediaries and community health care service providers.

Plenary 2: Crisis & Risk Communications

Crisis Ready, Media Savvy Part 1 – A Practical Approach for High Stakes Situation

In today’s world where bad news can go viral in mere seconds, organisations must be fast and ready to react in a crisis. To protect its reputation and survival, a company needs to shape and manage public perception the moment an emergency erupts

Knowing the right thing to say, while showing empathy, comes with proper guidance, preparation and practice. CEOs and spokespersons can no longer hide behind press statements. Due to the rampant nature of social media, a wrong word or gesture can create even more chaos and confusion.

Join Hwee Yin and Rebecca, two former broadcast journalists from Channel NewsAsia, in a special two-part presentation - “Crisis Ready, Media Savvy”. For their afternoon session, acquire the right mindset and muscle to protect the company’s reputation. Pick up practical tips to stay calm under pressure with the help of the 4 “S” Framework - System, Simulation, Spokesperson & Sensitivity.

Then for the evening session (Crisis Ready, Media Savvy Part 2 at 5pm), it’s Lights, Camera and Action!

Research shows that your likability factor matters much more on screen.

People are more likely to switch off, if they find your appearance jarring or distracting or simply because they dislike the sound of your voice. From lighting to camera angle and microphone, you need to think like a TV producer to frame your best shot, so as to look and sound good for media interviews in high stakes situations.

Getting Risk Communication Right

Groups of individuals can hold very different perceptions of risk from each other, and there are sometimes wide gaps between individuals’ risk perceptions and expert risk assessments. These gaps make risk management actions harder to implement and at worst lead to conflict within organisations or across society, as many incidents during the Covid pandemic illustrated.

Insights from the fields of psychology and decision-making help explain why perceptions of risk diverge. By drawing on this knowledge base, we can design more effective risk communications strategies, using methods of engagement and forms of communication which build trust.

The first step in communicating risk effectively is to understand the values, concerns and perceptions of stakeholder groups. The presentation will provide a snapshot of risk perceptions on key issues from recent surveys and consider how organisations can monitor the pulse of stakeholders when it comes to key risks. A central recommendation is to work in peaceful times to ensure that risk communications are more effective when a crisis hits.

Plenary 3: Healthcare Enterprise Risk Management

Clinical Risk Management – A Cornerstone in Healthcare ERM

Healthcare Enterprise Risk Management - The Insurance Market Perspective

Mr. Chaudhry will shed light on the risks and trends in the Asian healthcare sector and cover the emerging risk issues. He will also explore the learning points which other businesses outside the healthcare arena can gain from the healthcare approach.

Special Session: Crisis Ready, Media Savvy Part 2

Lights, Camera and Action!

Research shows that your likability factor matters much more on screen.

Plenary 4: Human Capital and Employee Wellness

Evolving economic, social, and demographic trends have increased demands for quantity and quality of social service in Singapore. However, limited resources coupled with the specialised, yet taxing nature of social service professions pose constant challenges to recruiting and retaining the talent required to meet these increasing demands.

To enhance services and social impact, the Social Service Sector must first improve human capital management. Establishing equitable remuneration, continuous capability development and employee welfare are key to sustaining a sector workforce ready to take on future challenges to achieve social impact.

By leveraging on innovative solutioning, digitalisation and the multitude of stakeholders present in the sector, Social Service Agencies (SSAs) have vast potential to expand resources and develop business acumen to improve problem-solving capacity and service delivery efficiency. SSAs should also utilise the slew of support programmes and resources provided by the National Council of Social Service to aid in their human resource development, to remain resilient in this VUCA world.

Engaging (M.E.) - (M)otivation and (E)xpectations of a worker in a post COVID world

Engagement is a significant issue in the workforce. The factors affecting engagement is framed in the broader context of work-culture. The presentation aims to highlight the (M)otivations & (E)xpectations of a worker in a post-COVID world, mitigating risks related to work culture by increasing employee engagement, motivation & productivity, which will be of great interest and benefit to the delegates.

Plenary 5: Break-Out Session 1

Track A: Education in ERM

Cultivating a Risk-Aware Culture through ERM-ducation

Cultivating a risk-aware culture is crucial for organisations to manage and mitigate potential risks and uncertainties effectively. As the global risk landscape evolves in tandem with the every-changing environment, ERM becomes increasingly important in creating value for the organisation. By equipping and empowering employees with essential knowledge and training on proactive risk identification, assessment, evaluation and response, organisations can leverage on their human capital to identify and address pertinent or emerging risks in a coordinated manner.

This plenary session will share some of the benefits of ERM education, how organisations can leverage on the ERM communications and stakeholder engagement to bridge the gap in ERM literacy as well as cover some of the strategies that SingHealth takes to build a risk-aware culture amongst staff, ERM Leads and ERM practitioners in the organisation. We will also explore a bit about the need for ERM training in education practitioners.

Track B: Global Supply Chain Management

Risk Management across the end-to-end supply chain using exponential technology

A lot of traditional supply chain planning and execution has happened by analysis of historical performance, and whilst there have been advanced statistical models to forecast demand based on historical performance, there is more of a need now to use external data from events monitoring or sentiment analysis to enrich the planning and be able to respond more rapidly to volatility in demand and supply.

End to end supply chain processes are moving to more dynamic processes, to enable a proactive response rather than a reactive one. One of the key criteria is to harness both internal and external data to advance the supply chain resilience and agility. Whilst data and technology are key ingredients, supply chain practitioners need to embrace new ways of working.

Let’s look at various risk factors that impact the various nodes of the supply chain, and how to understand and have visibility into these risk factors to be able to respond to them.

Various technologies enable Supply Chain optimization such as demand forecasting, supply planning and inventory optimization. Let’s look at some examples of how we embed risk factors into the end to end Supply Chain and leverage AI and ML, simulation models and predictive analytics to manage supply chain risk.

Plenary 6: Break-Out Session 2

Track C: Cyber Risk and Internet of Things (IoT)

A Proactive Strategy in Risk Management – Medical Device Risk Profiling

The increasing adoption of integrated devices and systems in healthcare has brought about an upward trajectory of incidents and adverse events. Due to the complexity of medical devices in its operation as well as the working environment in the healthcare setting, management of medical device risks should encompass various factors such as device application, level of integration, cybersecurity risks, user-derived risks, as well as the potential impact within the healthcare setting. These factors could be assessed by developing a Medical Device Risk Profile to determine the enterprise risk level of a medical device from a comprehensive view.

IoT Hazards – Are Hospitals Prepared

The safe use of health technology—from simple devices to complex information systems—necessitates identifying possible sources of danger or difficulty with those technologies and taking steps to minimize the risk that adverse events will occur. This is especially important as the cradle-to-grave management of medical equipment becomes more complex with medical devices being more interconnected. This session will highlight technology safety topics related to the Internet of Medical Things that we believe warrant great attention.

Track D: Charting a New Course for Resilience in the Finance & Insurance Arena

New Frontier of Risk & Resilience

Bringing Risk Culture to the Next Level

A refreshing approach to build a stronger Risk Culture through exploring individual risk propensities, collaborating innovatively and looking at Risk Culture from a different lens.

Plenary 7: Innovation & Research

Building Resilience in Clinical Research Post COVID

The clinical research ecosystem is facing major drivers (post covid-19 pandemic and ability to utilise large datasets) for future innovation, causing the stakeholders to re-evaluate the approach to medical product development. In order for us to be competitive in the global research landscape, the Singapore research ecosystem will need to look at how to institutionalise innovation while mitigating the associated risks. Areas where Singapore can make a difference includes harnessing big data from diverse sources and use of advanced analytics, optimising the use of digital healthcare solutions, closing the gap in translational medicine. The various stakeholders should be equipped to adapt to these innovations and stay ahead of the ever-changing research landscape.

Innovation in Cybersecurity: Empowering Proactive Defense and Resilience

Enhancing cyber-defenses is a fundamental aspect of innovation in cybersecurity. Traditional security measures that used to work may no longer suffice against sophisticated attacks. Through innovation, organizations can implement cutting-edge technologies to proactively adapt to ever-evolving cyber-attacks.

Advanced technologies such as artificial intelligence, machine learning, and behavioral analytics enable real-time threat detection and response. These innovative approaches empower organizations to identify and mitigate potential cyber-attacks to safeguard sensitive information and secure digital assets.

Gain valuable insights from Pauline Tan’s talk as she highlights the crucial role of continuous innovation in enabling organizations to uphold a proactive approach in implementing cybersecurity measures and cultivating cyber resilience.

Closing Plenary: Resilience for the Future

A Resilient Organisation - What we can do to prepare for the Future

Current events, such as the recent banking turmoil coupled with Russia’s ongoing conflict with Ukraine, have led to macroeconomic challenges such as high inflation, potential risk of financial instability, and disruptions in the global supply chain. These are happening against the backdrop of climate change and other environmental challenges, as well as fast-moving technological innovations in automation and artificial intelligence, which are transforming the way we work and live. Organisations therefore need to be always on, always vigilant, and always adapting to potential disruptive events and trends.

Ms Koh will be sharing her experiences and insights on what organisations can do to be more prepared, and how having oversight of enterprise risks can help organisations better deal with potential new and emerging risks. All of this can help organisations to foster resiliency amidst this uncertain and future global risk landscape.

Risk and Resilience for a Post-Pandemic World

Speaker Bio

Sarjit Singh currently holds the position of Senior Advisor at Deloitte Southeast Asia, where he leads the Deloitte Learning Solutions practice. With a wealth of knowledge and experience, he specialises in various areas, including business assurance and advisory, client training, internal controls reviews (including pre-IPO), risk management, sustainability reporting, regulatory compliance, financial due diligence, and business valuation.

Sarjit’s expertise extends to serving a diverse range of clients, including public listed companies, financial institutions, multinationals, government ministries, organs of state, and statutory boards.

Sarjit is a highly accomplished professional with over 30 years of multinational experience in accounting and finance. He holds multiple qualifications, including being a Fellow Chartered Accountant in Singapore, Australia and New Zealand, a Chartered Valuer and Appraiser, and a Financial Forensic Professional. He has also been awarded an honorary doctorate degree.

Sarjit has held various leadership roles throughout his career, including CEO Singapore of In.Corp Global, Chairman and Senior Partner of Kreston ACA, CFO of Aviva Asia, and CFO of AIA Singapore. He has extensive experience in assurance and advisory, having spent 16 years with a Big 4 firm.

In addition to his professional roles, Sarjit is actively involved in the Singapore community. He serves as the Chairman of the Singapore Overseas Regional Council of Chartered Accountants Australia and New Zealand; is a member of the Advocacy Committee of The Institute of Internal Auditors Singapore.

In 2023, Sarjit was appointed by the Ministry of Education to the Board of Trustees of the University of the Arts Singapore (UAS) and serves as the founding chairman of the Audit Committee at UAS.

Sarjit’s contributions have been recognised with multiple accolades. He has received three national honours from the President of the Republic of Singapore, including the Public Service Star (Bar) in 2021, the Public Service Star in 2011, and the Public Service Medal in 2007. In 2019, he was honored with the prestigious SkillsFuture Fellowship by the President of the Republic of Singapore for his mastery of skills and mentorship of future talent.

Recognised by Nanyang Technological University (NTU) as a ‘financial industry talent’, Sarjit was the winner of the Nanyang Alumni Achievement Award in 2012. Sarjit was appointed as an Adjunct Associate Professor by NTU from 2010 to 2016 given his expertise in Corporate Governance, Risk Management, Auditing, and Financial Reporting and Analysis.

Sarjit has furthered his education by completing the Advanced Management Program at Harvard Business School and being an alumnus of Harvard University.

Sarjit’s extensive experience and expertise make him a trusted advisor for organisations seeking strategic insights, robust risk management, and sustainable business practices. His expertise, leadership, and commitment make him a highly respected and accomplished professional in the field of accounting and finance. His contributions to the field of accounting and finance continue to benefit clients across various industries within the Southeast Asia region.

Keith is a director with the Business Consulting arm of the Firm. He is also the Deputy Lead of the Firm’s Healthcare Practice.

His areas of expertise include corporate governance consulting, business consulting, internal audit, and enterprise risk management. His clients include those from healthcare, industry manufacturing, real estate and construction verticals.

Keith began his career in audit with an international accounting firm where he was assigned to manage listed and multinational corporations in the healthcare, construction, real estate, shipping, technology, engineering, and financial services sectors.

Prof Ang is currently the Professor of Social Entrepreneurship with SUSS and serves as the Director for SUSS’s Centre of Excellence for Social Good, which champions social entrepreneurship within Singapore’s people and non-profit sectors.

Prof Ang is also concurrently an adjunct professor with NTU’s Nanyang Centre for Public Administration and the Chairman of the Charity Accounting Committee with the Institute of Singapore Chartered Accountants.

He was previously appointed as the Deputy Secretary of MCCY, Commissioner of Charities (COC) and Executive Director of the Registry of Co-operative Societies and Mutual Benefit Organisations (RCS).

Prior to these appointments, Prof Ang has served in the Public Service for more than 30 years. In addition to enhancing Singapore’s ability in curbing emerging threats, he forged strategic international partnerships for the Singapore Police Force. Prof Ang also led the Health Promotion Board in championing healthy living as a pervasive lifestyle and social movement during his time as the Chief Executive Officer. As the Chief Executive Director of People’s Association (PA), he transformed PA to a resident-centric organisation, playing an invaluable role in strengthening Singapore’s social fabric.

Rachel is currently an Associate Director with RSM Risk Advisory Pte Ltd. She spent most of her career in the accounting profession and has more than 16 years of experience in advisory, mainly in sustainability reporting, risk management, internal controls, business advisory and Sarbanes-Oxley. Rachel is a Chartered Accountant and Certified Internal Auditor with a wide range of governance experience from both industrial and professional sectors, including healthcare sector. She focused on serving non-for-profit organisations and government sectors in recent years.

Dennis is a Partner and the Head of RSM’s Business Consulting Practice. He has over 21 years of professional experience in governance, risk and internal controls matters. He holds professional qualifications with CA Singapore, CPA Australia and is a CRMA with IIA Singapore. He is also a certified PMC. Dennis is the Leader of RSM Singapore’s Real Estate and Construction Vertical and is also the Co-Head of RSM Singapore’s ESG Practice. He has significant experience working with healthcare enterprises in the public and private space, providing consulting and risk management solutions across financial, operational and compliance fields.

A former TV News Editor with 25 years of experience in MediaCorp, Rebecca later went on to coach Channel NewsAsia newscasters and reporters to present on camera. She believes when we own our Voice, we own our power and real transformation comes from Inner Work. Hence, as a coach, she goes beyond the mechanics of voice production, and dives into the personality and psychology behind the voice.

A passionate lifelong learner, Rebecca studied voice under famous voice and pronunciation coaches. She has also attended Summer Institutes at the Harvard Graduate School of Education to hone her teaching skills. Rebecca has helped people from all over the world to improve their voices. They include executives from Union Bank of Switzerland (UBS), Government of Singapore Investment Corporation (GIC), Temasek Holdings, Singapore Armed Forces (SAF) and various government agencies, broadcast journalists from the Bhutan Broadcasting Station, contestants from Miss Singapore Universe Pageant and the late President SR Nathan.

Rebecca has a degree in Communications Management from the University of South Australia and she is passionate about Toastmasters International.

Hwee Yin is a media specialist, having worked as a broadcast journalist and producer at MediaCorp, then as a PR practitioner at Singapore Airlines and award-winning PR agency PR Comms.

As a producer, she has covered major events such as the September 11 attacks and the SIA air crash in Taipei. She has also produced many human interest stories in Malaysia. During her stint with Singapore Airlines, she specialised in public relations in the Greater China regions and Japan. She has also worked with one of Asia’s largest real estate groups, Capitaland, Konica Minolta and several lifestyle brands from China among others.

Having been on both sides of the equation, she brings a unique perspective to public relations and crisis communications. Her workshops have been well-received for its practical solutions and strategies. Her clients are broad-ranging, from food and beverage, to a social enterprise and oil and gas.

Hwee Yin graduated from the National University of Singapore with a degree in Political Science and Economics.

Olivia Jensen is Lead Scientist at the Institute for the Public Understanding of Risk at the National University of Singapore where she heads the Environment and Climate research pillar. She is an economist and public policy scholar specialising in risk perceptions and communications, with a focus on risks linked to climate change, water and the intersection between health and environment. At IPUR, she partners with government agencies and international organisations to develop and deliver research projects with policy impact. Prior to joining IPUR, she was based at the LKY School of Public Policy. Olivia holds a PhD from the London School of Economics and a BA from Oxford University. She has lived and worked throughout Asia, including in China, Japan and India, and has been resident in Singapore since 2011.

A/Prof Ong Biauw Chi is the Group Chief Risk Officer of SingHealth and is a Senior Consultant of Anaesthesiology at SingHealth. She was the Head of Anaesthesiology, SGH from 2009 – 2014 and completed her fellowship training in Cardiac Anaesthesia, including Transesophageal Echocardiography training in Massachusetts General Hospital and Boston Children’s Hospital. She was also the team lead in the separation of the Nepalese Craniopagus twins (2001) and the Iranian Craniopagus twins (2003).

A College Master in Duke-NUS, A/Prof Ong is deeply interested in teaching, mentoring and training junior doctors, including medical students in both Yong Loo Lin School of Medicine and Duke-NUS Graduate Medical School, anaesthesia trainees and other medical officers and registrars. She was named best mentor by SingHealth trainees and continues to be involved in teaching via the use of simulations and various pedagogy methods. She was involved in kick-starting a post basic peri-anaesthesia course for nurses with NYP to further advance the role and professional development of nurses in anaesthesia.

A/Prof Ong actively supports research and has held several NMRC grants to date. She was awarded the Public Administration Silver Medal in the National Day Awards, 2013 and the National Medical Excellence award for National Outstanding Clinical Quality Activist in 2014.

As the first Chairman of the Medical Board of Sengkang General Hospital, A/Prof Ong Biauw Chi was actively involved in the planning, development and operations of SKH until July 2021. During the COVID-19 pandemic, A/Prof Ong led the hospital in its fight against COVID-19 and contributed towards the national initiatives aimed at containing the COVID-19 outbreak within the S11 migrant worker dormitories. She was one of the eight women named “Woman of the Year” by Her World in 2020.

Ali has over 35 years insurance industry experience and started his career in the London and Lloyd’s insurance markets.

He has been in Asia for nearly 30 years mostly based in Hong Kong and leads the Marsh Specialty financial and professional lines (or FINPRO) sector and overseas this business for Asia. Ali has in depth experience across Crime, Directors & Officers Liability, Financial Institutions, Professional Indemnity and Medical Malpractice segments. Ali was also involved in the start of the Cyber Insurance segment in Asia and has been closely involved in its growth since it first started gaining traction in the region.

In recent years, Ali has led the Marsh expansion in the Asian healthcare medical malpractice segment from the large private and government institutions to also include some of the most successful individual doctor schemes.

Dr Fermin Diez is an adjunct Professor at the NUS, NTU, and SMU Business Schools. Dr Diez has written three books on Strategic Human Resources, Remuneration, and HR Analytics, and is certified as an IHRP Master Professional (IHRP-MP), as well as a Global Remuneration Professional (GRP), a Senior HR Professional (SHRP) and a Fellow of SID. He has experience in human resources, held consulting, corporate and academic roles in organisations worldwide, sits on the board of the Singapore HR Institute, and is the Dean for Human Resource Studies at IHRP.

Dr. Yap is both VP of HR (CPO) as well Adjunct Professor at Business School. He managed the Risk Advisory Business whilst at Deloitte SEA and subsequently at Asia Pacific. In 2020, he joined NUS as Chief Risk Officer to set up the Risk Agenda for the university. He has authored several books and also a keen song composer

Dr Jai Prashanth Rao is a Senior Consultant Neurosurgeon in the National Neuroscience Institute (NNI). He graduated with his MBBS degree from the University of New South Wales, Australia in 1999 and was awarded his FRCSEd (SN) in 2013. Dr Rao believes strongly in the importance of education and was awarded his Master of Science (Health Professions Education) from the MGH Institute of Health Professions in 2015. Dr Rao is extensively involved in the education of medical students and is also the Programme Director of the SingHealth Neurosurgery Residency Programme. His education interests include online learning, simulation and interprofessional collaboration.

Dr Rao is also highly active in the realm of Enterprise Risk Management (ERM) and ERM education. As Deputy Director, Risk Management NNI, he has spear-headed the development of two e-learning modules for the SingHealth cluster – i.e. ‘ERM 101: Basics of Healthcare ERM’ and ‘ERM 102’ under the ERM Education Task Force (E2TF). The modules aim to fulfill the learning needs of SingHealth staff, ERM leads and practitioners by equipping them with ERM knowledge and expertise via a self-directed learning approach.

Kuntha has over 22 years of industry and consulting experience. She started her career in the Telecom industry with Telstra in Australia, and was a manager in the global headquarters of Alcatel in France where she developed long-term global supply chain strategy, implemented developed strategies worldwide. She then moved to strategy consulting and supply chain and operations consulting. She has worked in Europe for close to 10 years and across Asia Pacific for over 12 years, having been based in Paris, London, Hong Kong, Sydney, Melbourne and now Singapore.

Before becoming the APAC Supply Chain and Procurement Transformation Leader at IBM, she was the Global Leader for Procurement Advisory at EY.

Kuntha has focused on the design and delivery of large multi-year business transformations. She has personally been involved in more that 100 transformation globally. Her expertise includes supply chain and procurement strategy, organizational design, end-to-end supply chain and procurement solution design and implementation using best of breed and cloud based systems, AI and advanced analytics to drive efficiency and sustainability.

Kuntha has a Masters of Business Administration (MBA) from the University of Oxford and a Bachelor’s Degree in Electrical Engineering from the University of Sydney, Australia. She is in the process of undertaking a leadership course at Harvard Business School.

Eric Woo is the Regional Director for ECRI Asia Pacific and is responsible for the business development activities, research initiatives, project execution, and operational management in the APAC region. Prior to joining ECRI in 2015, he was the Chief Operating Officer of a private hospital specializing in sports injuries and stem cell technology.

Over his 26 years career in healthcare, Eric has been involved in various businesses for medical technology organisations in Asia Pacific, managing a private hospital, and research involvement in Stem Cells therapy for regenerative medicine. His healthcare management knowledge and experience has contributed to notable successes in his career such as improvement in operational workflow in hospitals, introduction of new technology in the Asian healthcare market, improved methodology for technology adoption utilizing evidence-based approach, to name a few.

In recent years, Eric has provided consultation, trainings and presentations related to Healthcare Technology Management (HTM), policy and implementation to various groups such as healthcare authorities and regulators, hospitals, associations, and conferences in Asia Pacific. He is a strong advocate of managing patient safety risk through the management of people, process, and technology in the healthcare setting.

As a consultant in the Business Development team, Stella identifies new business opportunities in the region by analyzing client challenges and crafting conceptual solutions. She is actively involved in various healthcare projects related to technology assessment, process improvement, and patient safety. Stella joined ECRI as a Project Executive and was tasked to assist in various consultancy projects. Her previous role includes performing extensive research on medical technology to provide evidence-based findings, developing neutral technical specifications, and performing tender evaluations. She has experience in Healthcare Technology Planning and has supported multiple projects in countries such as China and Philippines. Stella’s experience includes healthcare technology management, particularly in the maintenance of medical devices, where she played an active role in improving biomedical engineering operations and medical device maintenance management in a project in Thailand. She was recently involved in the analysis of Health IT-related events reported by hospitals to identify patient safety risks associated with the use of health IT.

Benjamin Chang is a Managing Director at Marsh and currently serves as the Asia Power & Hydrogen Leader. With approximately 17 years of experience in risk and insurance, he specializes in de-risking energy and power projects to facilitate investments that support the global energy transition.

Throughout his career, Benjamin has been personally involved in over 65 successful financial closings of infrastructure and power projects across Asia, the Middle East, Africa, and Latin America. In addition to working with sponsors, he has also acted as a risk consultant to governments and development banks in Asia, providing valuable advice on IPP development programs and key PPP infrastructure projects.

Some of his notable project experiences include:

Overseeing more than 70GW of conventional power and renewable energy projects, both in construction and operation.
Involvement in the largest combined-cycle gas turbine (CCGT) project in the world.
Contribution to the largest green hydrogen project in the world.
Contribution to the development of the largest thermal power plant in Asia.
Involvement in the financing of the largest geothermal power plant in the world.

Ying is Head of Enterprise Risk Management at Prudential Singapore. She oversees the Enterprise Risk Management function in Prudential, covering both financial and non-financial risks, and Quality Assurance.

Ying joined Prudential in 2017. During her time at Prudential, she has taken on various roles in Corporate Strategy, Compliance and Risk. Ying played an instrumental role in Prudential’s early years of transformation, driving the change of the organisation’s vision, business plans, and culture in her previous capacity as the Head of Strategic Planning. She subsequent led a company-wide initiative to revamp Prudential sales journey from process design, system implementation to changes in sales practices.

Ying has over 15 years of working experience and started her career as an Auditor at Price Waterhouse Coopers, subsequently moving on to Management Consulting, where she worked in various countries (Singapore, London, Zurich and Malaysia). A highly motivated problem solver, she focuses on driving positive change and delivering results by translating management objectives into actions that achieve results. She is passionate about developing teams and individuals through coaching and mentoring.

Ying is a Chartered Accountant and a member of the Institute of Chartered Accountants in England and Wales (ICAEW). She holds a degree in Accounting and Business Management from Singapore Management University (SMU). She is also a pro-bono Finance Committee Member of YWCA.

Jing Ping is the Vice President in** Cytel** and General Manager for Asia Pacific. In her current role, she is responsible for Cytel’s growth strategy for Asia, servicing as the commercial and operational lead in execution of the growth of biometrics business across analytics softwares and services.

She has more than 25 years of experience in Clinical Research in the Pharmaceutical and CRO industries. Prior to joining Cytel, she was the Director for Research Integrity, Compliance and Ethics in Singapore Health Services (SingHealth), the largest healthcare group of hospitals, specialty centres and primary care clinics in Singapore. She was responsible for implementation of ethical foundations, regulatory compliance, research integrity, Good Clinical Practice and other research excellence standards for all aspects of human research within SingHealth. She was previously the Corporate Vice President for PAREXEL International CRO, responsible for leading the global biopharmaceutical unit in project deliveries (including trial execution) for pharmaceutical companies and for providing the strategic consultancy. In her role as Corporate Vice President, she has successfully led the strategic partnership programme, managed portfolios of compounds from more than 50 biopharmaceutical companies.

Jing Ping brings with her wealth of experience in all aspects of clinical development, including strategic planning, budget management, clinical operations, project management, biometrics, medical writing, medical affairs, quality management, audits, biobanking, compliance, research integrity and ethics. She is currently the Steering Committee Member for the Singapore Chapter of Drug Information Association and has been the chairperson of the Singapore Clinical Research Professional Forum until 2018. She is also an active speaker in the academic platform and in Pharmaceutical and CRO industries.

Ms Pauline Tan is Flexxon’s Senior Director of Strategic Growth, leading the company’s long-term growth strategies and brand-building initiatives, as well as communications efforts, across its markets of operations. In line with the Company’s overarching vision and mission, Pauline leads the team in designing and implementing impactful strategies that reinforce the importance of safe and secure digital usage. With close to fifteen years of experience in market strategy, product management, consumer engagement and strategic communications, Pauline possesses a deep-rooted passion for analysing and integrating product functionalities, intricacies and deployments with market needs and demands.

A passionate spokesperson for the cybersecurity industry, Pauline is a strong advocate for the safe and secure integration of technology across organisations to advance their efficiencies in the digital economy. Guided by this mission, Pauline plays a key role in representing Flexxon’s market-leading technologies and products on local, regional, and global platforms.

Prior to joining Flexxon, Pauline held senior positions in major healthcare organisations, which saw her actively engaged in multi-stakeholder communications to synthesize corporate development and services with the on-ground requirements and demands of public sector organisations and customers

Ms Agnes Koh is Chief Risk Officer of Singapore Exchange (SGX Group). She is responsible for championing and leading enterprise risk management activities across the organisation, establishing the risk frameworks for new products and business strategies, managing the clearing risk of SGX Group’s securities and derivatives clearing houses and driving operational resilience and business continuity in SGX Group.

She is also Chairman of Energy Market Company (EMC), a wholly owned subsidiary of SGX Group which operates Singapore’s wholesale electricity market. She is a member of the Executive Committee of CCP12, a global association for central counterparties that work together on issues of mutual interest and benefit to minimise global systemic risk and enhance the efficiency and effectiveness of international markets. Ms Koh is a member of the Commodities Futures Trading Commission (CFTC) - Global Markets Advisory Committee (GMAC).

Ms Koh joined SGX Group on 1 December 2005 as Vice President in Risk Management and has worked through various roles within risk management. Prior to SGX Group, she had more than 11 years of experience in managing the foreign reserves of the Monetary Authority of Singapore and was also an auditor with a public accountancy firm.

Ms Koh was conferred the Distinguished Fellow award by the Institute of Banking and Finance Singapore (IBF) in 2016. The IBF Distinguished Fellow is a significant role model who serves as a beacon of excellence for the financial industry. She is a Certified Public Accountant from the Institute of Singapore Chartered Public Accountants, and holds a Bachelor of Accountancy (Hons) from National University of Singapore.